Terms of Use | Work&Meal

This English page is a support translation. The Turkish legal text prevails in case of inconsistency.

1. Operator and scope

Work&Meal is a brand operated by POİEX TEKNOLOJİ LİMİTED ŞİRKETİ. These terms apply to the Work&Meal website, app, demo, marketplace, and support channels. Separate customer or supplier contracts prevail for commercial payment, invoicing, liability, and service level terms.

2. Accounts and roles

Users log in with phone-based OTP authentication and may only act for organizations and roles they are authorized to use. Company admins, employees, and Seller (food-service seller) admins are responsible for the accuracy of the operational, invoice, tax, and payout records they create.

3. Meal operations and billing

Work&Meal coordinates daily corporate lunch selection, cancellation, bulk order, delivery, headcount, quality feedback (an optional free-text note on a meal rating is shared with the relevant Seller), and invoice-period records. Mutations after the configured deadline may be rejected. Invoices are prepared from delivered periods, system quantities, and the relevant organization’s invoice profile. To issue the food invoice, a Seller may access the invoice profile (legal name, tax identifier, tax office, billing address) of the customer company it is actively linked to; POİEX issues the intermediation invoice and handles collection. Separate commercial contracts prevail for payment, collection, and payout terms where signed.

4. Food and allergen information

Menu and allergen information depends on Seller-provided data. Users with serious allergies or special dietary needs should confirm with their company contact and the Seller rather than relying only on in-app information.

5. Limitation of liability

Subject to liabilities that cannot lawfully be excluded (intent, gross negligence, KVKK personal-data obligations, harm to life or health):

POİEX’s total liability for any claim arising from these Terms or use of the service is capped at the net service fees paid by the affected customer to POİEX in the 12 months preceding the event giving rise to the claim.
POİEX is not liable for indirect, consequential, lost-profit, lost-business, reputational, data-loss-related, or punitive damages.
Liability for food, allergen, hygiene, delivery, or service-quality issues sits with the Seller. Work&Meal provides coordination infrastructure only.

6. Termination

The company customer may end the service relationship under these Terms at any time via the app or written notice, without cause; there is no fixed term or minimum commitment. Days whose selection deadline has not yet passed are cancelled and not billed; days past their selection deadline are delivered and included in the monthly invoice, because production has already started.
POİEX reserves the right to end the service relationship for quality, food-safety, document-compliance, or breach reasons.
Termination of Seller agreements signed with Sellers is governed by the relevant Seller agreement; these Terms of Use do not replace the Seller agreement.
A material breach not cured within 15 days entitles the other party to terminate immediately.
After account closure, users may exercise KVKK Article 11 rights via kvkk@worknmeal.com, and may delete their own account at any time via Profile → Privacy & Data → Delete Account. Data subject to legal or accounting retention obligations is preserved for the applicable retention period.

7. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Türkiye. The courts and enforcement offices of Istanbul (Çağlayan) shall have exclusive jurisdiction over any disputes arising from these Terms or use of the service, without prejudice to the jurisdiction rules of Law No. 6502 on Consumer Protection where applicable.

8. Contact

Questions can be sent to hello@worknmeal.com.